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Return Policy

We are here for you and our goal is to deliver you the best products at low prices. We want to ensure you are always happy shopping with us however we understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you.

Item(s) fault on arrival

We allow for 30 days from receiving the receipt of your order to inspect the goods and advise us if they were faulty on arrival. During the 30 day period you will be covered by our quality guarantee and will qualify for full refund or replacement once the faulty items have been returned to us, in their original packaging complete with all accessories as well as documentation.

Our quality guarantee ensures that the costs incurred for returning the item will be covered by us. In the case of a faulty item, our technicians will inspect the item and seek out the assistance of the manufacturer for repairs, this process can take up to 12 working days. If our technicians find the item to be faulty and cannot be repaired we will then process your requested refund/replacement. If the item is found to be working it will be sent back to the customers address.

Returning Parcels

If you change your mind and would like to return your purchase(s) you will need to pay the return postage and for safety, we would recommend you use a tracking delivery service to have a proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

Digital Content

Regrettably, for software and game related products with digital content cannot be returned once installed/used. Digital/email code purchases are also non-refundable. Prior to placing an order please check that the game or software is compatible with your machine and will run, as we cannot be held responsible for any incompatibilities with your system. For more information check the system requirements tab of each product.

How to complete your return

Please contact our support team if you wish to request a return at contact@ozbay.com.au.


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